Author Archives: Matt Anderson

13 Factors to Consider in Adopting New Customer-Facing Products and Services

I’ve been looking at what organizations should consider when adopting new technological solutions, and it got me thinking. Which factors need to be considered in the research and implementation of new customer-facing products and services? Here is a checklist that you can go through during your evaluation of new technologies:

 

Security

  • Will new products and services pose any risk to data security? If a user were to log in and have her personal information compromised, this would be a disaster!

Stability

  • Will new technology solutions have outages? Many of today’s technologies are “up” for less than 99% of the time. Is this acceptable? Is there something else that users can use if the solution goes down?
  • And will they strain other technologies we use? Some software types “sit on top of” existing systems and occasionally cause them to go down.

Performance

  • Consider the performance for the product or service. Will users feel it is dramatically slower than Google or Amazon?

Functionality

  • Are the features going to be there on Day 1 or will users experience iterations to get to full functionality?
  • Is there broken functionality in the product or service? Ownership: whose problem is it to fix? Accountability: to what extent is it our throat that is going to get choked when there is a problem?
  • One-size-fits-all and one-search-fits-all: should search software work out of the box for 60% of users or 99% of users? Specialists may be alienated if the general search tool is optimized for laypeople (and vice versa).

UX

  • Is a new technology-based product or service going to change the UX of other services? Major changes to your online presence have major implications for users. Even changes that are seen as very positive by most will frustrate some.
  • For a potential product or service, at what point will UX assessment be possible? Can you do UX assessment before making a large investment in resources?
  • Will the UX for mobile users change?
  • Redesigning the user interface to incorporate a new product or service is risky, and most organizations avoid drastic changes. Look at the CNN redesign model…

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Impact on employees

  • What will new technology mean for existing employees’ job responsibilities? Is there currently expertise in the organization or will new positions be required? For those affected, will their other job responsibilities be lessened or changed?

Collaboration

  • Will the implementation of new products and services open doors for collaboration with other organizations? Could nearby organizations share costs with us? Do we want to work with those guys?

Resource usage patterns

  • Will new products and services change the current usage of your organization’s resources? Will end users incur the extra costs?

Hosting

  • Where does new technology live? The days of organizations having to buy/lease/maintain servers are coming to an end. Software companies offer SaaS solutions. Cloud companies like AWS can cheaply offer huge amounts of virtualized space. Due to cloud computing, initial development investments can be $$$, instead of $$$$.

Organizational priorities

  • How do potential new products and services address your organization’s priorities?
  • What is a new technology’s impact on ideal of being green? Is there a reduction in data usage? Does the fact that someone else is hosting it make it green?

Sustainability

  • Will new technologies remain sustainable? Sure, we can afford to have them now, but what about ten years from now? If organizational priorities change in a few years, will we still be locked into supporting the product or service?

Scalability

  • Will new technologies be scalable as usage grows?
  • Will new technologies be scalable as the organization grows?

Getting the word out

  • So let’s say we did implement a new technology-based product or service…how would we tell people about it? What is the marketing strategy?

 

What other factors should an organization consider? Leave a comment!

Why Librarians Should Blog about Their Experiences with Software Products

As a librarian, do you look for online commentaries on software when you’re considering implementing a piece of software? And do you find a lot of information out there? I’m an advocate for more online commentary on software. Here are some reasons why librarians should blog and micro-blog (tweet) about their experiences with software products:

 

Filling the void. There is an astounding lack of librarian commentary on software on the web.

Librarians are not all the same. Different librarians use software in different ways. Show readers how you’re using it.

Trust. Librarians will trust other librarians more than sales folks.

Broken functionality. All library software has bugs, but are the defects a light breeze or a hurricane? My new favorite graphic for broken functionality:

Stability. Many of today’s products are up for less than 99% of the time. There just aren’t a lot of ways to find out about product stability, and a blog/micro-blog seems like a good start for informing colleagues.

Lack of a watchdog. Articles on software in the library trade journals are often word-for-word repeats of press releases.

Buyer’s remorse. Reading a blog is a good way to find out about unexpected experiences or a bad implementation.

Justification of pricing. Online reviews help justify (or un-justify) the price of the product. It can help justify the reader in asking for a discount.

Increased duties. Readers can find out how library software impacts librarians’ job duties. Ideally, software takes pressure off librarians and increases automation. What are some of the new duties that you’ve experienced with the software you’re now using? Are any of the new job duties a surprise?

Scalability. You can find out how scalable a library technology is. Can a large library system handle the product? If a system larger than the reader is doing well, then it’s a good sign for the reader who is considering the product.

Collaboration. Maybe a reader from another library will want to collaborate with you. You both use Product X, so maybe you can share some of the costs by forming some sort of alliance.

Career advancement. Having blogged thoughtfully about software may make you a better candidate for a technical position.

 

You can read about the things that librarians care about at Library Science Daily. I publish it every morning.

 

Do you have a blog or Twitter handle that you’d like my readers to know about? Leave a comment!

13 Questions to Ask about the Pricing of Your Software Product

From time to time, product managers should ask themselves questions about the pricing of their product. The best sort of situation would be that the company can raise prices, decrease discounts, and charge for new features without a consequence. If you have that scenario, then congratulations! Otherwise, ask yourself these questions every few months to see if you can make changes to improve the pricing strategy of your product.

Are there still features to add that will increase value or is product innovation becoming less meaningful? Some companies are looking really hard for that magic feature that will change the industry, but sometimes the features that could be added are less meaningful than the company hopes. Sometimes there is simply no magic feature, and the company would benefit more from architectural improvements, operational efficiencies, bug fixing, etc.

For future features, are there any that customers will pay a premium price on? For any future innovation, companies should ask whether this could be a pay feature or product. Venture capitalist-owned firms especially like whitespace.

What would our competitors do if we raised prices? Look at competitors one-by-one and assess. Maybe we don’t understand our competitors at this level. If we don’t, how could we understand them better?

What would our competitors do if we lowered our prices? Would they follow our lead or stay where they are at?

What would our partners and distributors do if we changed our prices? Would we hurt our third party relationships with a pricing change?

What if we ran fewer/smaller promotions? Discount and promotional pricing are not things that high quality brands usually want to do. Can we get out of that habit?

What would we do if one of our competitors raised its prices? Is our pricing strategy based simply upon the competitors’ prices or would their price increase temporarily allow us to gain market share?

What would we do if one of our competitors lowered its prices? Would we have to follow? Could we spin it in our favor?

If we announced a pricing change, would we want to do it well in advance or with little notice? There is a strategy of announcing a price increase with enough time that we can observe its consequences and back out, if necessary. There is also a strategy of allowing little time for competitors to react, so that we can pick up market share on them.

Is the pricing strategy in line with other products in the portfolio? Is there a special policy just for this one product? How will customers take that? Might they see that this product is becoming more innovative because of the price increase or that it is in maintenance mode due to a discount?

Would a pricing change affect other products in the portfolio? Any new pricing should have significant analysis on how the change affects the portfolio.

Is bundling of products and services making it too difficult to change prices of an individual product? Can we raise the price of fries without affecting the price of the Happy Meal?

Do our internal folks understand our pricing? In some companies, pricing is by committee. In some, it is done by asking one person. Is there ownership of pricing by someone? What is the sales/marketing process for getting pricing information?

 

For more information on product management, read the Product Guy Daily. I publish it every morning.

20 Great Public Library Websites

It IS possible to create a great website for a public library! Here are twenty examples…check them out!

 

#1

Multnomah County Library · Multnomah County, Oregon · http://www.multcolib.org

Emphasis on:

  1. Catalog searching
  2. Multi-lingual support
  3. Social media

 

#2

Salt Lake City Public Library System · Salt Lake City, UT · http://www.slcpl.org

Emphasis on:

  1. Carousel
  2. Library services
  3. Social media

 

#3

Cleveland Public Library · Cleveland, Ohio, USA · http://www.cpl.org

Emphasis on:

  1. Carousel
  2. New acquisitions
  3. Mobile experience

 

#4

Iowa City Public Library · Iowa City, Iowa · http://www.icpl.org

Emphasis on:

  1. Programming
  2. Mobile experience
  3. Young people

 

#5

Princeton Public Library · Princeton NJ · http://princetonlibrary.org

Emphasis on:

  1. Carousel
  2. Catalog searching
  3. Blog

 

#6

Columbus Metropolitan Library · Columbus, OH · http://www.columbuslibrary.org

Emphasis on:

  1. E-books
  2. Carousel
  3. Social media

 

#7

Carnegie Library of Pittsburgh · Pittsburgh, PA · http://www.carnegielibrary.org

Emphasis on:

  1. Carousel
  2. Young people
  3. Social media

 

#8

Lawrence Public Library · Lawrence, KS · http://www.lawrencepubliclibrary.org

Emphasis on:

  1. Carousel
  2. Mobile experience
  3. Social media

 

#9

Brantford Public Library · Brantford, Ontario, Canada · http://brantford.library.on.ca

Emphasis on:

  1. Catalog searching
  2. Social media
  3. Carousel

 

#10

St. Louis County Library · St. Louis, MO · http://slcl.org

Emphasis on:

  1. Carousel
  2. Social media
  3. Catalog searching

 

#11

Daniel Boone Regional Library · Boone & Callaway Co, Missouri · http://www.dbrl.org

Emphasis on:

  1. Library news
  2. Mobile experience
  3. Catalog searching

 

#12

Arlington Public Library · Arlington, VA · http://library.arlingtonva.us

Emphasis on:

  1. New acquisitions
  2. Multi-lingual support
  3. Carousel

 

#13

New York Public Library · Bx, Manhattan, SI · http://www.nypl.org

Emphasis on:

  1. Catalog searching
  2. Navigation
  3. E-newsletter

 

#14

William F. Laman Public Library System · North Little Rock, AR · http://www.lamanlibrary.org

Emphasis on:

  1. Graphics
  2. Young people
  3. Catalog searching

 

#15

Scottsdale Public Library · Scottsdale, AZ · http://www.scottsdalelibrary.org

Emphasis on:

  1. New acquisitions
  2. Social media
  3. Carousel

 

#16

Los Angeles Public Library · Los Angeles, California, USA · http://www.lapl.org

Emphasis on:

  1. Multi-lingual support
  2. Young people
  3. Social media

 

#17

Topeka and Shawnee County Public Library · Topeka · http://www.tscpl.org

Emphasis on:

  1. Carousel
  2. Young people
  3. Catalog searching

 

#18

McAllen Public Library · McAllen, TX · http://www.mcallenlibrary.net

Emphasis on:

  1. Carousel
  2. Library news
  3. Catalog searching

 

#19

Oak Park Public Library · Oak Park, IL · http://www.oppl.org

Emphasis on:

  1. New acquisitions
  2. Events
  3. Catalog searching

 

#20

Birmingham Public Library · Birmingham, Alabama · http://www.bplonline.org

Emphasis on:

  1. Carousel
  2. Local indexes created in-house
  3. Blog

 

You can read about the things that these important libraries are doing at Library Science Daily. I publish it every morning.

 

Here I tried to list libraries that had beautiful websites. Did I fail to mention your library’s website? Leave a comment!

100 Libraries to Follow on Facebook

Previously, I did a post called 100 Libraries to Follow on Twitter. This is a follow-up…a list of active libraries that provide great content on Facebook. They are quick to respond to people’s comments and questions, and the public is utilizing their Facebook pages. If you are trying to learn about what leading libraries are doing, check out the following 100 Facebook pages. Enjoy!

  1. The Library of Congress http://www.facebook.com/libraryofcongress
  2. The New York Public Library http://www.facebook.com/newyorkpubliclibrary
  3. The British Library http://www.facebook.com/britishlibrary
  4. Columbus Metropolitan Library http://www.facebook.com/columbuslibrary
  5. Boston Public Library http://www.facebook.com/bostonpubliclibrary
  6. Brooklyn Public Library http://www.facebook.com/BrooklynPublicLibrary
  7. The Seattle Public Library http://www.facebook.com/SeattlePublicLibrary
  8. Public Library of Cincinnati and Hamilton County http://www.facebook.com/CincinnatiLibrary
  9. Multnomah County Library http://www.facebook.com/multcolib
  10. Chicago Public Library http://www.facebook.com/pages/Chicago-Public-Library/35447572453
  11. Lawrence Public Library http://www.facebook.com/lawrencepubliclibrary
  12. Queens Library http://www.facebook.com/queenslibrarynyc
  13. Denver Public Library http://www.facebook.com/denverpubliclibrary
  14. Salt Lake City Public Library http://www.facebook.com/slcpl
  15. San Francisco Public Library http://www.facebook.com/sfpl.org
  16. Toronto Public Library http://www.facebook.com/torontopubliclibrary
  17. Free Library of Philadelphia http://www.facebook.com/freelibrary
  18. Cuyahoga County Public Library http://www.facebook.com/pages/Cuyahoga-County-Public-Library/61234117754
  19. Wake County Public Libraries http://www.facebook.com/wcplonline
  20. Los Angeles Public Library http://www.facebook.com/pages/Los-Angeles-Public-Library/8543076113
  21. King County Library System http://www.facebook.com/kingcountylibrarysystem
  22. Topeka & Shawnee County Public Library http://www.facebook.com/TopekaLibrary
  23. Craighead County Jonesboro Public Library http://www.facebook.com/ccjpl
  24. Greene County Public Library http://www.facebook.com/greenelibrary.info
  25. Jacksonville Public Library http://www.facebook.com/jaxpubliclibrary
  26. Calgary Public Library http://www.facebook.com/pages/Calgary-Public-Library/49297786525
  27. Salt Lake County Library Services http://www.facebook.com/saltlakecountylibrary
  28. University Of Warwick Library http://www.facebook.com/WarwickUniLibrary
  29. Stark County District Library http://www.facebook.com/starklibrary
  30. University of Glasgow Library http://www.facebook.com/uofglibrary
  31. Allen County Public Library http://www.facebook.com/AllenCountyLibrary
  32. Charlotte Mecklenburg Library http://www.facebook.com/cmlibrary
  33. Fayetteville Public Library http://www.facebook.com/FayettevillePublicLibrary
  34. Indianapolis Public Library http://www.facebook.com/indypl
  35. Sacramento Public Library http://www.facebook.com/saclibrary
  36. Hennepin County Library http://www.facebook.com/hclib
  37. National Library of Scotland http://www.facebook.com/NationalLibraryOfScotland
  38. McAllen Public Library http://www.facebook.com/mcallenlibrary
  39. Detroit Public Library http://www.facebook.com/detroitpubliclibrary
  40. Kenton County Public Library http://www.facebook.com/KentonCountyPublicLibrary
  41. Pima County Public Library http://www.facebook.com/pimacountylibrary
  42. Mid-Continent Public Library http://www.facebook.com/mymcpl
  43. Smithsonian Libraries http://www.facebook.com/SmithsonianLibraries
  44. Enoch Pratt Free Library http://www.facebook.com/theprattlibrary
  45. St. Louis County Library http://www.facebook.com/STLCoLibrary
  46. Green Library, Stanford University http://www.facebook.com/greenlibrary
  47. Faulkner County Library http://www.facebook.com/FCLHQ
  48. Boise Public Library http://www.facebook.com/boisepublib
  49. Buffalo & Erie County Public Library – Central Library http://www.facebook.com/buffalolibrary.central
  50. Birmingham Public Library http://www.facebook.com/BirminghamPublicLibrary
  51. Edmonton Public Library http://www.facebook.com/EPLdotCA
  52. Saint Paul Public Library http://www.facebook.com/stpaulpubliclibrary
  53. Canton Public Library http://www.facebook.com/CantonLibrary
  54. Orange County Library System (FL) http://www.facebook.com/oclslib
  55. The Kansas City Public Library http://www.facebook.com/kclibrary
  56. Iowa City Public Library http://www.facebook.com/icpubliclibrary
  57. Central Arkansas Library System http://www.facebook.com/cals.mainlibrary
  58. Yale University Library http://www.facebook.com/yalelibrary
  59. Milwaukee Public Library http://www.facebook.com/Milwaukee.Public.Library
  60. University of Melbourne Library http://www.facebook.com/unilibrary
  61. Cleveland Public Library http://www.facebook.com/clevelandpubliclibrary
  62. Baltimore County Public Library http://www.facebook.com/bcplonline
  63. Skokie Public Library http://www.facebook.com/skokielibrary
  64. Durham University Library http://www.facebook.com/dulib
  65. Princeton Public Library http://www.facebook.com/PPLNJ
  66. Kalamazoo Public Library http://www.facebook.com/KalamazooPublicLibrary
  67. Lexington Public Library http://www.facebook.com/lexingtonpubliclibrary
  68. DC Public Library http://www.facebook.com/dclibrary
  69. Vancouver Public Library http://www.facebook.com/vancouverpubliclibrary
  70. Hartford Public Library http://www.facebook.com/HartfordPublicLibrary
  71. Miami-Dade Public Library System http://www.facebook.com/miamidadepubliclibrary
  72. Musser Public Library http://www.facebook.com/MusserPublicLibrary
  73. Frisco Public Library http://www.facebook.com/friscolibrary
  74. Metropolitan Library System http://www.facebook.com/metrolibrary
  75. Omaha Public Library http://www.facebook.com/OmahaLibrary
  76. Fullerton Public Library http://www.facebook.com/FullertonPublicLibrary
  77. Austin Public Library http://www.facebook.com/pages/Austin-Public-Library/23296672318
  78. San Rafael Public Library http://www.facebook.com/srpublib
  79. Las Vegas-Clark County Library District http://www.facebook.com/LVCCLDLibrary
  80. Salem Public Library (Salem, OR) http://www.facebook.com/spl.oregon
  81. Howard County Library System http://www.facebook.com/HoCoLibrary
  82. Houston Public Library http://www.facebook.com/houstonlibrary
  83. Santa Clara City Library http://www.facebook.com/santaclaracitylibrary
  84. Nashville Public Library http://www.facebook.com/NashvillePublicLibrary
  85. Missoula Public Library http://www.facebook.com/missoulapubliclibrary
  86. Pasadena Public Library http://www.facebook.com/pasadenalibrary
  87. Laredo Public Library http://www.facebook.com/LAREDOPUBLICLIBRARY
  88. UCF Library http://www.facebook.com/ucflibrary
  89. Z. Smith Reynolds Library http://www.facebook.com/ZSRlibrary
  90. County of Los Angeles Public Library http://www.facebook.com/LACountyLibrary
  91. Christchurch City Libraries http://www.facebook.com/ChristchurchCityLibraries
  92. Pikes Peak Library District http://www.facebook.com/PikesPeakLibraryDistrict
  93. Cecil County Public Library http://www.facebook.com/cecilcountypubliclibrary
  94. Springfield City Library http://www.facebook.com/SpringfieldCityLibrary
  95. University at Buffalo Libraries http://www.facebook.com/ublibraries
  96. Novi Public Library http://www.facebook.com/novipubliclibrary
  97. Spokane County Library District http://www.facebook.com/SpokaneCountyLibraryDistrict
  98. UCLA Powell Library http://www.facebook.com/UCLA.Powell.Library
  99. Halifax Public Libraries http://www.facebook.com/hfxpublib
  100. Cypress Park Branch-Los Angeles Public Library http://www.facebook.com/pages/Cypress-Park-Branch-Los-Angeles-Public-Library/277042792349983

You can read about the things that these important libraries are doing at Library Science Daily. I publish it every morning. I tried to list libraries that were active on Facebook and had a lot of followers. Did I fail to mention your library’s Facebook page? Leave a comment!

Washington and Oregon’s Academic Libraries Are Defining the Future of American Libraries

37 academic libraries in Washington, Oregon, and Idaho are embarking on an ambitious project to share technical services resources, collection development efforts, and staffing. This is the Orbis Cascade Alliance, one of the leading library consortia in the United States. More than 250,000 full-time students in the region are experiencing the benefits of the cooperative purchasing of electronic resources and the delivery of materials to and from almost 300 libraries in the Pacific Northwest. These institutions – almost all the major colleges in the area – use cooperative collection development and daily delivery of physical materials (to 80+ drop sites). Effectively, there is now one huge collection, instead of many smaller collections. The libraries have joined forces for cataloging, e-resource management, collaborative collection development, and digital preservation.

All of the 37 libraries will be using the same staff- and public-facing software by 2015, making it very possible to streamline workflows for technical services. All libraries are migrating to new software, which is an enormous undertaking. People accessing the library inventory will have the same user experience at a major research university as those at a community college. Among others, the academic libraries include:

  • University of Washington
  • University of Oregon
  • Oregon State University
  • University of Idaho
  • Portland State University
  • Portland Community College
  • Western Washington University

Going forward, the alliance of these academic libraries will make the Pacific Northwest even more of a major hub for national library conferences. In the coming years, consortia around the country will look to what the Orbis Cascade Alliance did, and how they managed to do it. The benefits of the collaboration will include:

  • Ability to invest in emerging technologies
  • Ability to invest in under-supported services and initiatives
  • Cost-saving through shared services
  • Elimination of redundant, inefficient processes
  • Increased access to important library collections
  • Laying a permanent alliance for an expansive geographical area

For students at these institutions, more resources will be available than ever before, and in greater variety. For libraries outside the Pacific Northwest, it will be worth following the process, since libraries across the United States will be tempted to emulate the collaboration with neighboring institutions. Will this consortium lay the groundwork for all large consortial arrangements going forward?

12 Signs that the Product You’re Hearing about is Vaporware

No one wants to announce vaporware. It’s an act of desperation, probably stemming from poor long-range planning. It happens in all industries, and even occasionally in politics. When a company rep is telling you about a product that is coming in the next year, it’s a good idea to be skeptical. It may never come out, or the date may slide. The motive might be for you to wait for that product or feature, instead of moving to a competitor’s product like a lot of other folks. During an industry event, you might be surprised at how much vaporware is being announced. Here are some signs that a product is vaporware:

  1. The details of the product have changed. You first heard it was a product that integrated with Product B, and now it integrates with Product C. Or the name of the product has changed. Red flags!
  2. The scope of the product has decreased over time. The first time you heard about it, the product did A, B, and C. Now you’re hearing it does A, D, and E.
  3. Buzzwords. Cloud computing, virtualization, business intelligence, big data, data mining, de-dupe, and 4G/5G. There is no bigger buzzword in the software industry than “the Cloud.” Ask Paul Christman what he thinks about buzzwords.
  4. The company is losing customers left and right to existing products that compete with this product. The company is desperate to keep you from leaving them, too. If you were the company, wouldn’t you make promises to keep the customer?
  5. “We’ll change your industry with this product.” Don’t believe it until this announcement: “Today we change your industry with this product.”
  6. The way the company representative demoed the product to you was through a PowerPoint or PDF. No live demo? Why wasn’t it possible?
  7. There’s a surprising amount of leeway on price. Is this product being discounted significantly on a pre-order?
  8. They say that you can pre-order, yet none of the solutions they’re pitching to you today are available today. Hmm…are you an easy mark for this company?
  9. The company hasn’t produced a new product in a long time. The point here is not about company size…it’s about how companies that don’t release new products a lot forget how. Releasing a new product is HARD.
  10. There are press releases dating back more than a year. Is it normal for a company in your industry to announce things more than a year before they are released? For most industries, the answer is no.
  11. All the information you find on the product is word-for-word from press releases. Either the press releases are really, really good (like the ones from SalesForce) or the press in your industry is not being skeptical. Google is your friend to find this.
  12. The press/bloggers in your industry rarely call companies on their BS. Who is the watchdog who would tell you that this product is never going to be delivered? Are they really out there doing that or are they a puppet for the company, copying their press releases word-for-word?

Maybe YOU should be your industry’s watchdog! Go to industry events and make a note of products that you’re told are coming in the next year. A year later, publish/blog a list of the ones that have and haven’t arrived.

Don’t let the companies in your industry get away with being all hat and no cattle…

125 Librarians to Follow on Twitter

It’s nice to have a support network of smart librarians to talk to and learn from on Twitter. I’ve compiled a list of 125 librarians I recommend following on Twitter. Read Library Science Daily for their contributions to my library world. I publish it every morning.

  1. David Lee King @davidleeking Digital Services Director – Topeka, KS
  2. Shannon Miller @shannonmmiller Teacher librarian – Van Meter, IA
  3. Joyce Valenza @joycevalenza Teacher-librarian – Abington, PA
  4. bookavore @bookavore Head of RA
  5. Buffy Hamilton @buffyjhamilton Learning Strategist
  6. jessamyn west @jessamyn Community Technology Librarian – Vermont
  7. Joe Murphy @libraryfuture Tech trend spotter & librarian – LA
  8. Josh Hanagarne @joshhanagarne Author – Salt Lake City
  9. The Daring Librarian @gwynethjones Teacher-Librarian – Washington, DC metro
  10. Sarah Houghton @TheLiB Director – San Rafael, CA
  11. Stephen Abram @sabram VP Strategic Partnerships and Markets – Toronto, ON
  12. Greg Lambert @glambert Law Librarian – Houston, TX
  13. Meg Gerritsen Knodl @DotMeg Community manager – Minneapolis, MN
  14. James Neal @james3neal Recent MLS
  15. Bobbi Newman @librarianbyday – Iowa, USA
  16. Phil Bradley @Philbradley Librarian & internet consultant – London, UK
  17. Judy O’Connell @heyjudeonline – Sydney, Australia
  18. Liz Burns @LizB Book reviewer, blogger, librarian
  19. Rita Meade @ScrewyDecimal Public librarian – Brooklyn, NY
  20. Marshall Breeding @mbreeding Independent consultant, speaker, author – Nashville, TN
  21. Michael Stephens @mstephens7 Educator, librarian, blogger
  22. Eric Rumsey @ericrumsey – Iowa City
  23. K.G. Schneider @kgs University librarian – Bay Area, CA
  24. Ned Potter @theREALwikiman Academic Liaison Librarian
  25. Steven R. Harris @srharris19 Library collections dude – Albuquerque, NM
  26. INALJ (Naomi House) @needalibraryjob
  27. Nessa Morris @Nessa_Morris Regional Librarian – Taylor, MI
  28. Jason Griffey @griffey Head of Library Information Technology – Sewanee, TN
  29. Keisa Williams @keisawilliams Academic Librarian
  30. Andy Burkhardt @vonburkhardt Assistant Director – Burlington, VT
  31. Ranti Junus @ranti Systems/E-resources Librarian – Lansing, MI
  32. lisacarlucci @lisacarlucci – New Haven, CT
  33. John Dupuis @dupuisj Associate University Librarian – Toronto, ON
  34. Lauren Gilbert @UffishL Head of Community Services – Long Island
  35. Travis Jonker @100scopenotes Elementary school librarian – Michigan
  36. Robin Ashford @rashford Academic librarian – Portland, OR
  37. Kelly Jensen @catagator
  38. Anna @helgagrace Reference librarian – MA
  39. Jo Alcock @joeyanne – West Midlands, UK
  40. valerie forrestal @vforrestal Academic librarian – Bayonne, NJ
  41. Meredith Farkas @librarianmer Head of Instructional Services – Portland, OR
  42. Toby Greenwalt @theanalogdivide – Chicago
  43. Abby Johnson @abbylibrarian Children’s Manager – New Albany, IN
  44. Colleen Greene @colleengreene Systems Librarian – Orange County, CA
  45. Tom Bruno @oodja – Milford, CT
  46. Laura Solomon @laurasolomon Library Services Manager – Cleveland, OH
  47. Kate @librarian_kate – Norwalk, CT/New York City
  48. Robert Smith @rosmith11 Subject Specialist for Science & Engineering – Canada
  49. Lisa Bunker @mutabilis Social Media Librarian – Tucson, AZ
  50. Lisa Whatshername @pnkrcklibrarian – Michigan
  51. Laura Leavitt @leavitt9 Business librarian
  52. Daniel Messer @bibrarian
  53. Steven M. Cohen @LibraryStuff Law Librarian – NY
  54. PrincessOfTheWorld @princessofworld – Mission, KS
  55. lauren pressley @laurenpressley Head of Instruction – Winston-Salem, NC
  56. CogSci Librarian @CogSciLibrarian – Chapel Hill
  57. Memo @m3mo Anarcholibrarian – Boise, ID
  58. Aaron Tay @aarontay – Tampines, Singapore SG
  59. Sarah Anderson @SarahJLA – Vancouver, BC
  60. Katy Wrathall @SmilyLibrarian – UK
  61. Tiffini Travis @mojo_girl Director of Information Literacy & Outreach Services
  62. Ellyssa Kroski @ellyssa – NYC
  63. Mylee Joseph @myleejoseph – Sydney, Australia
  64. Mick Fortune @mickfortune Library automation expert
  65. John Fink @adr Digital Technologies Development Librarian – Hamilton, Ontario
  66. Allison Tran @alli_librarian Teen services librarian – Southern California
  67. Erin Dorney @edorney Outreach Librarian – Lancaster, PA
  68. Annie Pho @catladylib Reference and instruction librarian – Chicago
  69. Aaron Schmidt @walkingpaper
  70. Jason Kucsma @J450NK – Brooklyn, NY
  71. Maryann James-Daley @missjames Web & Social Media Specialist – Washington, DC
  72. Frank Huysmans @fhuysmans Professor of library & information science – Den Haag, Netherlands
  73. Linda Lindsay @mauilibrarian2 School librarian – Maui
  74. Cecily Walker @skeskali Web services & UX librarian – Vancouver, BC
  75. Craig Anderson @libraryguy – Union, NJ
  76. Daniel Ransom @ThePinakes Librarian for Research and Electronic Resources – San Francisco
  77. Rachel P @archelina – Lewes, UK
  78. Joe Kraus @OAJoe Academic librarian – Littleton, CO
  79. Edith S @wiilassie – Lewisham, London
  80. Amanda Clay Powers @AmandaClay Co-coordinator of reference – Starkville, MS
  81. Emily J. Hurst @hurstej Medical Librarian – Houston, TX
  82. Chris Burris @burriscj Head of Serials Acquisitions
  83. jason clark @jaclark Digital Initiatives Librarian – Bozeman, MT
  84. Ron Kirsop @LibraryRon Adult Services Librarian
  85. Andrew McAlorum @ajmcalorum Digital Projects Librarian – Toronto
  86. lagina @lagina Catalog librarian – Southern California
  87. Lauren Bradley @BibliosaurusRex Systems Librarian – New York City
  88. Debra Gottsleben @gottsled School Librarian – Morristown, NJ
  89. Brian Greene @BrianLibrarian
  90. Ruth Kneale @desertlibrarian Systems librarian – Arizona
  91. Steve Thomas @stevelibrarian Assistant Branch Manager – Gwinnett County, GA
  92. Heather Moorefield @actinginthelib Education Librarian – Virginia
  93. Jim Bennett @JSSBennett Independent Libraries Professional – Ottawa, Ontario, Canada
  94. Melissa Brisbin @melissabrisbin Head of Emerging Technologies – Cape May County, NJ
  95. Dianne McKenzie @dimac4 Teacher Librarian – Hong Kong
  96. Corey Condello @coreycondello MSLIS – Rochester, NY
  97. David Parkes @daveparkes University Librarian – Staffordshire
  98. Alesia McManus @scilibchica Director of the Library – Maryland
  99. Jacob Berg @jacobsberg Library Director
  100. Erin, Librarian @tad_overdue – Goshen, IN
  101. Donna Feddern @infoexplora Digital Services Manager
  102. Joe Hardenbrook @mrlibrarydude Information literacy librarian – Appleton/Green Bay, WI
  103. Madigan McGillicuddy @madiganreads Public librarian – Atlanta, GA
  104. Lauren Dodd Hall @laurendodd Systems Librarian – Alabama
  105. Ziba Perez Zehdar @iLuvLibraries MSLIS – Southern California
  106. Jack Bullion @jackbullion Clinical Informationist – Dallas/Arlington, TX
  107. Peter Murray @DataG Library technologist – Columbus, OH
  108. Jen Waller @jenniferwaller – Oxford, OH
  109. Claire Stewart @claireystew Head, Digital Collections and Scholarly Communication Services
  110. Donna Bourne-Tyson @dbournetyson University Librarian – Halifax
  111. Ellen Mehling @ellennyc Director, Graduate Library School Program – NYC
  112. Melissa Ormond @mis2mo2 Embedded Horror Librarian – Chicago, IL
  113. Rob @svelteassassin – Orange County, CA
  114. Matthew Thomas @mjthomas43 eResources Librarian – Waterloo, Ontario, Canada
  115. Carly Dennis @lyrca – Portland, OR
  116. Rekesha Spellman @rekesha Reference librarian – Suffolk, VA
  117. Lindsey Levinsohn @LLevinsohn Director of Children’s Services – Sandusky, OH
  118. Jim DelRosso @niwandajones Digital projects coordinator – Ithaca, NY
  119. Annabelle Hepburn @annhepburn
  120. Scott Rader @scottyrader
  121. David Green @dpgreen Children’s & youth librarian – Wollongong, Australia
  122. brattylibrarian @brattylibrarian Academic librarian – Manchester, NH
  123. William Ottens @williamottens Library Director – Oskaloosa, IA
  124. Sarah Scott @Sarah_H_Scott – Bellevue, WA
  125. Frank Skornia @FSkornia – Norwalk, CT

You can read about the things that these librarians are doing at Library Science Daily.   I tried to list folks who were active on Twitter. Did I miss someone? Did I rank someone too low? Leave me a comment!

Please Update More Stuff: Hilarious Spammy Blog Comments I’ve Gotten

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100 Libraries to Follow on Twitter

This is a list of active libraries that provide great content on Twitter. They are quick to respond to people’s comments and questions, and their presence is felt around the Twitter library world. If you are trying to learn about what leading libraries are doing, check out the following 100 Twitter handles. Enjoy!

 

  1. Library of Congress @librarycongress Washington, DC – http://www.loc.gov
  2. NY Public Library @nypl Bx, Manhattan, SI – http://www.nypl.org
  3. Somers Library @Somers_Library Somers, NY – http://www.somerslibrary.org
  4. Pratt Library @prattlibrary Enoch Pratt Free Library: Public Library system of Baltimore City – Baltimore, MD – http://www.prattlibrary.org
  5. CTState Library @LibraryofCT Connecticut State Library – Hartford, CT – http://www.cslib.org
  6. TorontoPublicLibrary @torontolibrary Toronto Public Library – facebook.com/torontopubliclibrary
    – Toronto – http://torontopubliclibrary.ca
  7. Edm Public Library @EPLdotCA Edmonton Public Library – Edmonton, Alberta, Canada, YEG – http://www.epl.ca
  8. Cincinnati Library @cincylibrary The Public Library of Cincinnati & Hamilton County – Cincinnati, OH – http://www.cincinnatilibrary.org
  9. B’ham Public Library @bpl Birmingham Public Library – http://www.facebook.com/BirminghamPublicLibrary – Birmingham, Alabama – http://www.bplonline.org
  10. Houston Library @houstonlibrary Houston Public Library – Houston, TX USA – http://www.houstonlibrary.org
  11. UCI Medical Library @Grunigen Grunigen Medical Library – University of California, Irvine – Orange California – http://grunigen.lib.uci.edu
  12. ChChCityLibraries @ChristchurchLib Christchurch New Zealand – http://christchurchcitylibraries.com
  13. NIH Library @nihlib Bethesda, Maryland – http://nihlibrary.nih.gov
  14. Columbus Library @columbuslibrary Columbus Metropolitan Library – Columbus, OH – http://www.columbuslibrary.org
  15. WorldDigitalLibrary @WDLorg @librarycongress – http://www.wdl.org
  16. Queens Library @QueensLibrary Queens, New York City – http://www.queenslibrary.org
  17. KCMO Public Library @KCLibrary KC Library – Kansas City, Missouri – http://kclibrary.org
  18. Hennepin Cty Library @hclib
    facebook.com/hclib – Minnesota, US – http://www.hclib.org
  19. LAPL @LApubliclibrary FB: http://is.gd/kXBhSv – Los Angeles, California, USA – http://www.lapl.org
  20. SmithsonianLibraries @SILibraries Washington, DC – http://blog.library.si.edu
  21. Stanford Law Library @SLSlib_newbooks Robert Crown Law Library at Stanford Law School – Stanford, CA – http://www.law.stanford.edu/library
  22. Vancouver Public Lib @VPL Vancouver Public Library – Vancouver, Canada – http://www.vpl.ca
  23. Halifax Libraries @hfxpublib Halifax Public Libraries – Halifax, Nova Scotia, Canada – http://www.halifaxpubliclibraries.ca/about/contact/ask-a-librarian.html
  24. USC Libraries @USCLibraries University of Southern California – Los Angeles, California – http://www.usc.edu/libraries
  25. FreeLibrary @FreeLibrary Free Library of Philadelphia Philadelphia – http://www.freelibrary.org
  26. DC Public Library @dcpl Washington, DC – http://www.dclibrary.org
  27. Char Meck Library @cmlibrary Charlotte/Mecklenburg NC – http://www.cmlibrary.org
  28. BPL @brooklynpublic Brooklyn Public Library – Brooklyn, NY – http://www.brooklynpubliclibrary.org
  29. NCSUEngLibrary @NCSUEngLibrary Raleigh, NC, USA – http://news.lib.ncsu.edu/pes
  30. Multnomah County Lib @MultCoLib Multnomah County, Oregon – http://www.multcolib.org
  31. CalgaryPublicLibrary @calgarylibrary Calgary Public Library – Calgary – http://calgarypubliclibrary.com
  32. denverlibrary @denverlibrary Denver Public Library – Denver, CO – http://denverlibrary.org
  33. King County Library @KCLS King County Library System – kcls.org
  34. OU_Library @OU_Library Open University Library – Milton Keynes, UK – http://www.open.ac.uk/library
  35. Nashville P. Library @NowatNPL Nashville Public Library – Nashville, Tennessee, USA – http://www.library.nashville.org
  36. Buffalo/Erie Library @buffalolibrary Buffalo and Erie County Public Library System – Buffalo, NY, Erie County, USA – http://www.buffalolib.org
  37. MPL @missoulalibrary Missoula Public Library – Missoula, MT – http://www.missoulapubliclibrary.org
  38. UBC Library @ubclibrary Vancouver, BC – http://www.library.ubc.ca
  39. UIUC Undergrad Lib @askundergrad University of Illinois Undergraduate Library – Urbana, IL – http://www.library.uiuc.edu/ugl
  40. Arlington VA Pub Lib @ArlingtonVALib Arlington Virginia Public Library – Arlington, VA – http://library.arlingtonva.us
  41. MS State Univ Libs @msu_libraries The Mississippi State University Libraries – Starkville, MS – http://library.msstate.edu
  42. Harvard Library @HarvardLibrary Cambridge, MA – http://library.harvard.edu
  43. Norwalk Library CT @NorwalkLibCT Norwalk Public Library – Fairfield County, CT – Norwalk, CT – http://www.norwalkpubliclibrary.org
  44. Lawrence Public Lib @lawrencelibrary Lawrence Public Library – Lawrence, KS – http://www.lawrencepubliclibrary.org
  45. UWDigitalCollections @UWdigiCollec Madison, Wisconsin – http://uwdc.library.wisc.edu
  46. Falvey Library @FalveyLibrary Villanova University’s Falvey Memorial Library – Villanova, PA – http://library.villanova.edu
  47. UT Libraries @utlibraries University of Texas Libraries – Austin, TX – http://www.lib.utexas.edu
  48. MCPL Libraries @MCPL_Libraries Montgomery County, Maryland – http://www.montgomerycountymd.gov/library
  49. Canton PublicLibrary @CantonLibrary Canton Public Library – Canton, Michigan – http://www.cantonpl.org
  50. MidManhattan Library @midmanhattanlib Mid-Manhattan Library – New York, NY – http://www.facebook.com/midmanhattanlibrary
  51. LondonPublicLibrary @londonlibrary London, Ontario, Canada – http://www.londonpubliclibrary.ca
  52. MIT Libraries @mitlibraries Cambridge, MA – http://libraries.mit.edu
  53. Vernon Area Library @VernonLibrary The Vernon Area Public Library District – Lincolnshire, IL – http://www.vapld.info
  54. ClevelandPubLibrary @Cleveland_PL Cleveland, Ohio, USA – http://www.cpl.org
  55. Miami U. Libraries @miamiulibraries Oxford, Ohio – http://www.lib.muohio.edu
  56. Springfield Library @SpfldMassLib Springfield City Library – Springfield MA – http://www.springfieldlibrary.org
  57. Johnson Co. Library @jocolibrary Johnson County Library – Johnson County, Kansas – http://www.jocolibrary.org
  58. MSU Libraries @msulibraries Michigan State University Libraries – East Lansing, MI 48824 – http://www.lib.msu.edu
  59. Seattle Library @SPLBuzz Seattle Public Library – Seattle, WA – http://www.spl.org
  60. Kitchener Library @KitchLibrary Kitchener Public Library – Kitchener, Ontario, Canada – http://www.kpl.org
  61. Detroit Library @DetroitLibrary Detroit Public Library – Detroit, MI – http://www.detroitpubliclibrary.org
  62. Des Moines Library @dmpl Des Moines Public Library – Des Moines, IA, USA – http://www.dmpl.org
  63. Austin Pub Library @AustinPublicLib Austin, Texas – http://library.austintexas.gov
  64. SAU Library @SAULib Library of St.Ambrose University – Davenport, Iowa – http://library.sau.edu
  65. OkStateLibrary @OkStateLibrary Oklahoma State University Libraries – Stillwater, OK – http://www.library.okstate.edu
  66. Cecil County Library @ccpltweets Cecil County Maryland – http://www.cecil.ebranch.info
  67. Brantford Library @BtfdLibrary Brantford, Ontario, Canada – http://brantford.library.on.ca
  68. LA County Library @LACountyLibrary County of Los Angeles Public Library – Los Angeles County – http://www.colapublib.org
  69. Anderson Co. Library @Andersonsclib Public Library in Anderson County, South Carolina – Anderson, SC –http://www.andersonlibrary.org
  70. KCK Public Library @KCKPL The Kansas City, Kansas Public Library system – Kansas City, Kansas – http://www.kckpl.org
  71. Pikes Peak Library @ppld El Paso County, Colorado – http://ppld.org
  72. ZSR Library @zsrlibrary Z. Smith Reynolds Library – Wake Forest University – Winston-Salem, NC – http://zsr.wfu.edu
  73. Welland Library @wellandlib Welland Public Library – Welland, Ontario, Canada – http://www.welland.library.on.ca
  74. Netanya Col. Library @MichlalaLibrary Netanya Academic College Library – Netanya, Israel – http://www.netanya.ac.il
  75. Kzoo Public Library @KzooLibrary Kalamazoo, MI – http://www.kpl.gov
  76. Penrose Library – DU @dupenrose Penrose Library at the University of Denver – Denver, CO – http://library.du.edu
  77. WUSTLlibraries @WUSTLlibraries Washington University Libraries – St. Louis, Missouri – http://library.wustl.edu
  78. UCSD SSHL @ucsdsshl UC San Diego’s Social Sciences & Humanities Library – San Diego – http://libraries.ucsd.edu/locations/sshl
  79. Owatonna Library @owatonnalibrary Owatonna, Minnesota – http://www.owatonna.info
  80. UNC Davis Library @UNCDavisLib Chapel Hill, NC – http://www.lib.unc.edu/davis
  81. UCLA Powell Library @UCLA_Powell Los Angeles, CA – http://www.library.ucla.edu/libraries/college/index.cfm
  82. UCF Library @UCFLibrary Orlando, FL – http://library.ucf.edu
  83. UBLibraries @UBLibraries University at Buffalo Libraries Buffalo, New York – http://library.buffalo.edu
  84. SpoCoLibraryDistrict @SpCoLibraryDist Spokane County Library District – Spokane County, Washington – http://www.scld.org
  85. CCC Library @LibraryTweet Columbia College Chicago Library – 624 S. Michigan Ave., Chicago – http://www.lib.colum.edu
  86. Stratford Library CT @StratfordLib Stratford, CT – http://www.stratfordlibrary.org
  87. Winspear Library @WinspearBusLib Winspear Business Library @ University of Alberta – @ualberta – Edmonton, Alberta, Canada – http://guides.library.ualberta.ca/business-home
  88. Westlock Libraries @WestlockLibrary Westlock, Alberta – http://www.westlocklibrary.ca
  89. Novi Public Library @TheNewNPL Novi, MI – http://www.novilibrary.org
  90. Bryan Cave Library @BryanCaveLib Library & Research Services at Bryan Cave LLP
  91. Undergrad. Library @Undergradref House Undergraduate Library at UNC-Chapel Hill – Chapel Hill, NC – http://www.lib.unc.edu/house
  92. Brookfield Library @BrookfieldLib Brookfield, CT – http://www.brookfieldlibrary.org
  93. Fondren Library @fondrenlibrary Rice University – http://library.rice.edu
  94. Sprague Library @montclairulib Montclair State University – Montclair, NJ 07043 – http://www.montclair.edu/library
  95. LiveWire Libraries @WarringtonLibs Warrington, Cheshire, UK – http://www.livewirewarrington.co.uk
  96. Consortium Library @ConsortiumLib University of Alaska Anchorage and Alaska Pacific University – http://consortiumlibrary.org
  97. Wixom Public Library @wixomlibrary 49015 Pontiac Trail Wixom, MI – http://wixomlibrary.org
  98. WestGippsRegLibCorp @WGRLC_Libs West Gippsland, Victoria – http://www.wgrlc.vic.gov.au
  99. Annie Gabriel Lib. @CBULibrary Riverside, Calif. USA – http://www.calbaptist.edu/library
  100. Goodnight Library @GoodnightMemLib Franklin, KY – http://www.gmpl.org

 

You can read about the things that these important libraries are doing at Library Science Daily. I publish it every morning.

I tried to list libraries active on Twitter. Did I fail to mention your library’s Twitter handle? Leave a comment!

How to Promote Your Product with an Exclusive Twitter Handle

Hierarchy

Have the company Twitter account retweet the product handle’s most important tweets. Your company has a Twitter account, and the company has several major products. A great setup is to have the company Twitter handle retweet from the product Twitter handles. It definitely puts less pressure on the person tweeting the company handle. The assigned product manager is a natural for overseeing the product Twitter handle. See what Nike does:

For your product Twitter handle, get a spiffy background with the product logo. Do some product marketing. Hopefully, you have a graphic designer to help with this.

Communication

Have a pathway for followers to get customer service & sales info without tweeting. Getting customer support problems sent to your handle is not ideal. You’ll want to have a place to redirect them; maybe a webpage form. Some companies have Twitter handles that specifically deal with customer support problems. A product Twitter handle probably shouldn’t be filled with tweets that say you’re sorry about a problem a customer in Omaha is having.

Have live Twitter chat events. Have an event that lasts one hour, and allow customers to ask anything. You’ll want to have a couple people do the tweeting, just in case the questions get too hard or too numerous. If your product is international, try to vary the times for the chat events.

Live-tweet during trade shows & industry events. This will give your product handle maximum exposure.

Exclusive to social media

Make exclusive offers. Potentially boosting revenue is the way you justify this to your company, but this also gives your followers the idea that they are getting a super-secret deal. You’re making the customer feel like an insider. The offer doesn’t have to be a fire sale; it can be the same basic deal you’re offering everyone. Call it exclusive and you’ll be surprised who responds.

Promote the blog on Twitter & have the blog promote the Twitter handle. Having trouble coming up with the next blog post? Do one on the new Twitter page.

Promote Facebook on Twitter & have Facebook promote the Twitter handle. Your company may be stronger on Facebook than Twitter, so try to pollinate one account with the other.

Following & interacting

Follow your customers & potential customers. This can take a while to compile. You’re trying to build engagement, so this is a really good strategy.

Don’t follow your competitors. This is a bush league move. Follow your competitors on another account that isn’t the face of your brand.

Follow & interact with customers of the competitors. This can be fun. Just look at your competitors’ followers and follow them.

Follow & interact with the press & bloggers. A great way to stay in the minds of these folks is to build a Twitter relationship. Amp up your activity with them around industry events. Leading to my last point…

Follow & interact with trade shows & industry organizations. Get an early start with trade show Twitter handles, and stay active with the industry organizations.

 

For more information on product management, product marketing, social media, etc., read the Product Guy Daily. I publish it every morning. Do you have other tips and tricks? Leave a comment!

How 12 Leading Public Libraries Are Handling Patrons with New E-Readers after Christmas

I read a few articles on the fact that public libraries were bracing for a lot of patrons with new Christmas e-readers, but I wasn’t really seeing the specifics. Via social media, I asked several public libraries how they would handle patrons with new e-readers after Christmas (#eReaderXmas). Here is what I found:

 

Norwalk Public Library in Fairfield County, CT answered that they were having two classes on 12/29: one for Kindle and one for Apple devices.

DC Public Library in Washington, DC answered that they had tutorials, guides, and a plethora of information on what is available.

Spokane County Library District in Spokane County, Washington has extra staff for the holiday week and has scheduled e-book classes in January.

Kitchener Public Library in Kitchener, Ontario holds clinics. These include a holiday clinic, plus monthly clinics year-round. Last year’s holiday clinic had 85 people in attendance. KPL’s online presence for e-readers is impressive. See more here:

The Enoch Pratt Free Library, the public library system of Baltimore City, has a large marketing campaign to promote its e-library.

New York Public Library has a ton of programming: http://www.nypl.org/events/calendar?keyword=Ebook. 116 classes are scheduled:

San Francisco Public Library has 26 e-reader classes on its calendar:

The Sacramento Public Library in Sacramento, CA provides one-on-one technical help available and scheduled e-reader programming. Additionally, Sacramento Public Library is now offering 3M and OverDrive.

Berkeley Public Library in Berkeley, CA provides support for popular e-readers, and the e-book provider held a seminar to discuss the new technology.

The Public Library of Cincinnati & Hamilton County in Cincinnati, OH has hands-on workshops and e-reader “petting zoos.” Cincinnati has done great marketing on this. See more at http://www.cincinnatilibrary.org/news/2012/ereadersholidays.html:

Dallas Public Library in Dallas, TX has staff to help in all 28 locations, and they’ve purchased hundreds of titles specifically for e-readers.

Queens Library in Queens, New York City offers free classes all year on how to download free e-books and apps and use e-readers.

 

You can read about other things that these important libraries are doing at Library Science Daily. I publish it every morning (even on holidays).

 

Did I fail to mention your public library e-reader program? Leave a comment!